Announcing our new option
for ordering your groceries online!

We planned to get online ordering up and running later this year, but due to the high demand during this time we’ve rushed the project along. We’re new at this, so ask for your patience as we all get used to this new option. Thank you for your trust in us!

 

 


 

GENERAL SHOPPING INFO

  • Are all items in the market available for online ordering?

    Most, but not all. And we’ll keep adding to the online selection as we go along. There’s definitely enough variety to allow you a full shopping experience.

  • Who does my shopping?

    When your pickup or delivery time is approaching, our own personal shoppers will shop for you and bag your order in paper bags. Anything that needs to be refrigerated will be stored in a cooler until it’s time for pickup or delivery.

  • Can I provide special instructions to the personal shopper filling my order?

    You can add notes for your personal shopper to help them select the exact items you want. For example, you can add a note that says, “I prefer green bananas.” You may click on “Add Notes” on the product page, or on your shopping cart list (click View Full List) when you roll your cursor over the shopping basket icon.

  • Where is my order prepared?

    Orders are prepared at the Town & Country Market location selected for pick up. A team of personal shoppers fulfills your order according to your specific instructions.

  • Can I purchase alcohol on the site?

    You may purchase beer, wine and spirits on our site FOR PICKUP ORDERS ONLY. We cannot deliver alcohol purchases. If your order contains alcohol, be prepared to show valid proof of age when picking up your groceries. You must be 21 years of age or older to purchase alcohol. If someone other than yourself is picking up your order, that person must show valid proof of age.

  • How do I view a product’s ingredients and nutrition information?

    When available, a product’s ingredients and nutrition information is on the product description page.

  • Are organic and natural products available through Town & Country Markets Online Service?

    Similar to our markets, we offer a continuously expanding variety of organic and natural fruit, vegetables, dairy, meat, poultry and grocery items. Our organic fruit and vegetables are USDA-certified, meaning you can be assured that they meet the same strict standards required of organic farmers, growers and processors.

  • Minimum time needed to order?

    You’ll need to order at least two hours prior to your preferred delivery or pickup time. That said, we are limited in how many orders we can fulfill in a day and the pickup and delivery dates/times available may be later than two hours after placing your order

  • If an item is out of stock in the market, will it show up on the site?

    We do our best to keep the site updated with out-of-stock items removed, but we might not always be able to. When selecting an item, you’ll have the option of allowing for substitutions.

  • Will the quantity limits for some essential items show on the site?

    Yes, same as in the market due to high demand for certain products during the COVID-19 crisis.

  • How far in advance can I place an order?

    Orders can be placed up to seven days in advance.

  • MAKING CHANGES TO ORDERS

  • How do I review my order once it has been placed?

    To view existing active orders and previous orders, visit “My Account” and select “My Orders.”

  • How do I add items to an existing order?

    You can add items to an existing active order up to two hours before your scheduled pick-up time. For example, if your order is being picked up 3 to 5 p.m., changes to the order must be made by 12:59 p.m. the day of pick up. To make changes to an existing active order, visit “My Account” and select “My Orders.” Click on the order number, then click the “Add to Order” button. At this time, you can type in the items you would like to add to the order.

  • How do I cancel an order that I’ve already placed?

    To cancel an order that you have already placed, visit “My Account” and select “My Orders.” Scroll to the bottom of the page and click “Cancel Order.” Existing active orders can be canceled up to two hours before your scheduled pickup time. For example, if your order is being picked up 3 to 5 p.m., changes to the order must be made by 12:59 p.m. the day of pick up.

  • How do I save an order that I have not completed?

    Once you have registered for a Town & Country Online Ordering account and signed in, items placed in your cart will remain there until you complete the checkout process or choose to remove the item from your cart. If you leave the site or shut down your computer before completing the checkout process, your selected items will still be in your cart when you log on again. If you have placed items into a cart but haven’t logged in, items in your cart will not be automatically saved if you leave the site.

  • PRICING

  • Are there fees?

    A 5% service fee will be applied to all orders to help cover our personal shopper costs. There’s no additional fee for drive-thru pickup. Delivery fees will vary by location.

  • Do you have weekly specials?

    Yes, the same as shopping in the market. Our weekly specials, including our Big Board Buys, begin Wednesday of each week and continue through midnight the following Tuesday. Though the retails you’ll be charged will be for the day your order is fulfilled, not the day you’ve placed the order.

  • An item is marked “buy one, get one free.” What quantity do I select to get the savings?

    Select the quantity that represents the one you’ll pay for and the one you’ll receive for free. For example, when you select a quantity of two for an item that is marked “buy one get one free,” you’ll only be charged for one.

  • Are prices the same as when I shop in the market?

    Yes, including sale pricing. Though the retails you’ll be charged will be for the day your order is fulfilled, not the day you’ve placed the order.

  • PICKUP & DELIVERY

  • How does pickup work?

    When you place your order, you’ll select a day and time for pickup. At that time, look for our Online Order Pickup signs to direct you where to park. You’ll see a sign asking you to text our Online Order Pickup number, and we’ll bring your groceries out to your car. Minimum order size for pickup is $15.

  • How does delivery work?

    When placing your order and selecting the delivery option, you’ll choose from available dates and times. You’ll also be able to add notes for the driver if necessary. Your groceries will be delivered to your front door, and you don’t need to be home (though you’ll want to refrigerate perishable items immediately). Minimum order size for delivery is $35.

  • How do I change the pickup or delivery date or time for an order I have already placed?

    You can change the pickup or delivery date or time for an existing active order up to two hours before your scheduled pickup or delivery. For example, if your order is being picked up 3 to 5 p.m., changes to the order must be made by 12:59 p.m. that day. Click “My Account” and select “My Orders.”

  • Who is authorized to pick up my online order?

    Our online grocery shopping service requires that you or a designated recipient picks up your online order during your scheduled pick-up time. If your order includes alcohol, you or your designated recipient must be 21 years of age or older.

  • Do you offer same-day pick-up service?

    New orders may be placed for same-day pick up if times are available. New orders must be placed at least two hours before the selected pick-up time. For example, if your order is being picked up 3 to 5 p.m., the checkout process must be made by 12:59 p.m. the day of pickup.

  • What if I don’t show up for my scheduled pick up?

    If you do not show up for a scheduled store pickup you may be charged a restocking fee. We will contact you if this occurs. You can change the pickup date or time for an existing active order up to two hours before your scheduled pickup time, based on available pickup times. To change the date and time of pickup, visit “My Account” and select “My Orders.”

  • CUSTOMER SERVICE

  • What if I receive the wrong product with my order?

    Contact customer service via our online contact form or by giving us a call at 206-222-9530. In many cases, we can offer a credit for your next online order or refund the product’s purchase price to your credit card.

  • How do I reach a customer service representative, and what are the hours?

    You can contact a customer service representative by using our online contact form or by calling us at 206-222-9530 Monday through Friday. 8 a.m.-5 p.m.

  • What if I would like to change my account information?

    To make changes to your account information, including your address, phone number, email address or preferred credit card, go to the “My Account” section.

  • BILLING & PAYMENT

  • Can I use a gift card to make online grocery purchases?

    Yes, at checkout please select the option “Pay Online with Town & Country Markets Gift Card.” Apply your gift card first if you’ll also be using a credit or debit card.

  • Do you accept coupons for online orders?

    We are currently not accepting manufacturer or in-store coupons on our shopping site. However, we are working on incorporating this ability into our processing system with a future update.

  • How is the tax for my order determined?

    Orders placed online are taxed exactly the same as if you were shopping the Town & Country Market locations where your order is being filled. Local and state taxes apply to the appropriate items at the rate assigned for that store location.

  • What if the amount charged to my credit card is wrong?

    Contact customer service via our online contact form or by giving us a call at 206-222-9530, and we’ll assist you with any billing issues. Please remember that your order total shown online is an estimate and often varies from the amount charged when your order is filled.